All Citizens Advice local offices are independent charities, governed by their own board of trustees, who are ultimately responsible for leading the organisation and deciding how it is run.

Day-to-day control is delegated to the Chief Officer. Trustees are responsible for:

      • Setting the overall direction and provides leadership and guidance to the Chief Executive
      • Ensuring CALD meets the needs of the local community and the Citizens Advice membership standards
      • Employing staff and controlling finances
      • Earning and retaining the respect of important and influential people and organisations in the community, including funding bodies
      • Ensuring the office complies with relevant laws.

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