About us

About Us

We are a local independent charity part of the Citizens Advice Network, offering free, confidential and impartial advice to people in North Lincolnshire. 

At Citizens Advice we believe no one should have to face any problems without good quality, independent advice. That’s why we’re here: to give people the knowledge and the confidence they need to find their way forward. You can access us for advice and support for a range of topics. See all advice and services we offer below. 

Our advice and services 

Call our office information line on 01724 870941 between 10am and 4pm on Tuesdays, Wednesdays and Fridays for more information about our services below.

Money and Debt Advice

Our advisers can help you to work out how much money you owe and which debts you should pay back first. 

We can also advise you how  you challenge liability for a debt if you don’t agree that you owe any money.

Help to Claim Universal Credit Advice

Our advisers can support you in the early stages of your Universal Credit claim, from the application, through to your first full payment.

Universal Credit is a benefit that can help with your everyday living costs. You might be able to get it if you’re not working or you’re on a low income.

Contact an adviser through our free national Help to Claim phone service on 0800 144 8 444 or webchat service at www.citizensadvice.org.uk/helptoclaim   

Energy Advice

Our advisers can help you if you are struggling to pay your energy bills or you just want better deals on energy.

We can also give you advice on the most appropriate payment methods, assist with complaints to energy suppliers and to the Energy Ombudsman. We can also provide information on how to access help from energy suppliers, local authority schemes and national Government grants and schemes.

Foodbank project

If you are struggling with food and money, we may be able to issue you a food bank voucher. There are a number of foodbanks to support people living across North Lincolnshire. This includes Brigg and Barton which provides support for people living in the area and surrounding villages. Anyone living in North Lincolnshire can receive support from the Scunthorpe food bank if you are able to collect from one of the centres in Epworth, Scunthorpe and Westcliff. If you need a food parcel please call our information line above.

We are also working in partnership with Scunthorpe Foodbank to offer a ‘more than food approach’. Individuals who are eligible to receive a parcel from the Foodbank will be given the opportunity to receive advice and support from a Citizens Advice generalist adviser. 

Social Prescribing Service 

Social prescribing aims to support people to take greater control of their health and wellbeing. Social Prescribing Link workers give people time, focusing on what matters to them and taking a holistic approach to people's health and wellbeing. They connect people to community groups and statutory services for practical and emotional support which can be anything from volunteering, arts activities, group learning, gardening, befriending, cookery, sporting activity to legal advice and anything in between.

Speak to your GP practice staff who will be able to directly refer you to a link worker or call our office information line for more information.

Advice for Ongo Tenants

Our adviser works independently from Ongo and is available to provide general advice and support across a range of problem areas.